The Six Layers of Resistance

The Six Layers of Resistance: Problems & Solutions


While studying Goldratt and the Theory of Constraints (TOC) several years ago, I gained knowledge of the following 6 areas of concern that surround resistance to pursuit of a solution.  For the most part they are steps that should be followed in succession.

1. Disagreeing on the Problem

2. Disagreeing on the direction of the direction of the Solution

3. Disagreeing that the suggestion solved the Problem

4. Claiming that the Solution will also lead to negative effects

5. Pointing to obstacles blocking or distorting the implementation of the Solution

6. Un-verbalized fear