This morning I received a phone call from a major computer hardware provider. They were reminding me that the service contract on my equipment (original warranty, multi-year) was about to expire. Did I want to purchase an extension? I *distinctly* said no, and was able to end the conversation quickly.
Ironically though, only minutes later, I received an email from them, reaffirming their offer that I was interested in (I was? I don't remember that), a price quote (we never got that far on the phone) with instructions to complete the transaction. Not only was the email insulting, the price was silly for a product that was already multiple years old!
One good way to lose a customer!
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